Shipping Policy

At Leon Model, we are collectors too. We know that the condition of the box is just as important as the diecast car masterpiece inside. That's why we take shipping and packaging seriously.

Here is everything you need to know about how we get your models safely to your doorstep.

1. Processing Time, Packaging & Pre-Orders

Every order is thoroughly inspected for QC, and packed.

• Processing Time: Please allow 1 to 3 business days for your order to be processed, customized (if you ordered rolling wheel modifications), and securely packed.
• The Collector's Guarantee: We use reinforced cartons and double-layered bubble wrap.
• Pre-Orders & Mixed Carts: If your order contains both in-stock and pre-order models, the entire order will be held and shipped together once the pre-order item arrives. If you need the in-stock items immediately, please place two separate orders.

2. Global Shipping & Delivery Times

We ship worldwide directly from our global transit hub in Hong Kong.

Once your order is dispatched, here are the estimated delivery times:

• North America (US, Canada): 7 - 12 business days
• United Kingdom: 6 - 10 business days
• Europe (EU Countries): 8 - 15 business days
• Gulf Countries (UAE, Saudi Arabia, etc.): 10 - 18 business days
• Rest of the World: 10 - 20 business days

(Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order.)

3. Shipping Rates (Free Shipping Offer)

We keep it simple and transparent. No surprise fees at checkout.

• Standard Insured Shipping: Flat rate of $9.99 for all orders under $100.
• FREE Insured Shipping: Enjoy FREE shipping worldwide on all orders over $100.

4. Taxes & Duties (Zero Surprise Fees)

You will NOT be hit with unexpected customs bills. For the vast majority of our shipping destinations (including the US, UK, EU, and North America), we ship using DDP (Delivered Duty Paid) or value the packages under your local de minimis tax threshold. The price you see at checkout is the final price you pay.

5. Remote Areas & Islands

While we strive to ship everywhere, certain remote regions, military addresses (APO/FPO), or isolated islands may experience longer transit times or, in rare cases, may not be serviceable by our standard couriers. If you live in a remote area, please contact us at official@leonmodel.com before placing your order, and we will find a custom shipping solution for you.

6. Order Tracking & Delivery Responsibility

Once your masterpiece leaves our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to trace its journey. Please allow 24-48 hours for the tracking information to update in the courier's system.

Address Accuracy: Please ensure your shipping address is 100% correct at checkout. We are not responsible for packages delayed, returned, or lost due to incorrect or incomplete addresses provided by the buyer.

7. What if my model arrives damaged?

While our bulletproof packaging prevents 99% of transit damage, couriers can sometimes be unpredictable. If your model or its display box arrives damaged, please take clear photos of the shipping box and the damaged item, and email us within 48 hours of delivery. We will make it right through a replacement or refund.

Need Help?

If you have any questions about your shipment, lost packages, or just want to talk about cars, we are always here. Drop us an email at: official@leonmodel.com (We aim to reply within 24 hours).

Return & Refund Policy

At Leon Model, we stand behind the quality of every diecast masterpiece we ship. As fellow collectors, we want you to be completely satisfied with your addition to your garage.

If something isn't right, we are here to help. Please read our detailed return and refund policy below.

1. 14-Day General Return Policy (Buyer's Remorse)

If you change your mind about a purchase, we accept returns within 14 days of the delivery date. To be eligible for a general return, the item must meet the following collector standards:

• The item must be in the same condition that you received it: unopened, unplayed with, and in its original Mint condition.
• The original factory shrink wrap (if applicable), acrylic display case, and outer carton must be entirely intact and undamaged.

Please note for general returns: Buyers are responsible for the return shipping costs to our Hong Kong warehouse. Once we receive and inspect the item to confirm its mint condition, we will issue a refund for the product price. Original shipping fees (and the actual shipping cost incurred by us for "Free Shipping" orders) are non-refundable.

2. Non-Returnable Items (Custom Modifications)

To provide unique stances, we offer custom modified products. Please note that the following items cannot be returned or exchanged unless they arrive damaged:

• Custom Rolling Stance Models: Any model that has been pre-customized by our technicians (e.g., rolling wheel modifications, lowered suspensions) is considered a custom-made item and is strictly non-refundable for buyer's remorse.
• Clearance or Sale items: All sales are final on discounted merchandise.
• Gift cards: Non-returnable and non-refundable.

3. Arrived Damaged or Wrong Item Sent

While our double-layered bubble wrap and reinforced cartons prevent 99% of transit damage, couriers can sometimes be rough. To protect your rights and expedite any claims, we strongly recommend recording a continuous, unedited unboxing video when you open the package.

If your model, its acrylic case, or the display box arrives damaged, or if you received the wrong item, please follow these steps:

• Contact us at official@leonmodel.com within 24 hours of delivery (based on the courier's official tracking timestamp).
• Include your Order Number in the subject line.
• Attach your unboxing video (highly recommended) and clear photos showing: 1) The damaged model/case, 2) The condition of the outer shipping box, and 3) The shipping label.

Once verified, we will take full responsibility. We will either send you a replacement free of charge, provide replacement parts (e.g., a new acrylic cover), or issue a full refund, depending on inventory availability and your preference.

4. Factory Variances vs. Defects

1:64 scale models are highly detailed micro-engineering pieces, and many parts are hand-assembled at the factory. Therefore, microscopic imperfections are normal.

Minor factory variances such as tiny paint dust, microscopic decal slight misalignments, or very minor tire molding lines are not considered defective items. We do not accept free returns for these minor, industry-standard factory variances. However, missing parts (e.g., a missing spoiler or mirror) are considered true defects and will be fully covered under our Damaged/Defective policy.

5. Order Cancellations

If you need to cancel an order, please email us immediately.

• Before Dispatch: Orders can be cancelled for a full 100% refund as long as they have not yet been processed and packed by our warehouse.
• After Dispatch: Once the tracking number has been generated and the package has left our facility, the order cannot be cancelled. You will need to wait for it to arrive and follow the 14-Day General Return Policy.

6. The Refund Process

If your return is approved and shipped back to us, we will notify you via email once we have received and inspected the returned item. If the item passes our QC inspection (original condition), your refund will be processed immediately.

A credit will automatically be applied to your credit card or original method of payment. Please allow 3 to 7 business days for your bank or credit card company to post the funds to your account.

7. Lost Packages / Return to Sender

If your tracking shows no movement for an extended period, we will open an investigation with the courier. If the package is officially declared lost in transit, we will issue a full refund or a replacement.

Please note: If a package is returned to us by the courier due to an "Insufficient / Incorrect Address" provided by the buyer, or because the buyer failed to pay local import taxes (if applicable), we will refund the order minus the original shipping costs and any return shipping fees charged by the courier.

Contact Us

We are always here to help our fellow collectors. To initiate a return or if you have any questions, please reach out to us at: official@leonmodel.com.