Shipping Policy

Shipping Policy

At Leon Model, we are collectors too. We understand that a diecast model is more than just a product. It is a collectible masterpiece, and both the model and its original packaging deserve to arrive safely.

Because most of our models are made or customized specifically after an order is placed, please review the production and delivery timeline below before placing your order.

1. Production & Delivery Time

Made-to-Order & Customized Models

Most Leon Model products are made to order or customized specifically for each customer.

After you place your order, please allow approximately:

1–2 weeks for production and customization

1–2 weeks for international shipping and delivery

The total estimated time from placing your order to receiving your model is therefore approximately 2–4 weeks.

Please note that production must be completed before your order can be shipped.

For certain complex customization requests, or during periods of unusually high order volume, production may take additional time.

In-Stock Models

Products marked as In Stock are ready to be shipped and do not require a production period.

Once your order is placed, we will normally process and prepare it for shipment within 1–3 business days.

After dispatch, delivery typically takes approximately 1–2 weeks.

Therefore, most in-stock orders are expected to arrive within approximately 1–2 weeks from the date of purchase.

Important: For made-to-order and customized products, the estimated 2–4 week timeframe starts from the date your order is placed, while the 1–2 week shipping period starts only after production is completed and the order has been dispatched.

2. Quality Control & Collector-Grade Packaging

Every order is carefully inspected before shipment to ensure that the model meets our quality standards.

We understand that collectors care about both the model and its original packaging. That's why we take extra care when preparing your order for international transportation.

Our packaging process includes reinforced shipping cartons and protective cushioning with double-layer bubble wrap.

Our goal is to ensure that your model and its original packaging arrive safely and in the best possible condition.

3. International Shipping

We ship worldwide from our transit hub in Hong Kong.

For most destinations, international shipping and delivery takes approximately 1–2 weeks after your order has been dispatched.

Actual delivery times may vary depending on customs clearance, carrier operations, holidays, weather, transportation conditions, and other circumstances outside of our control.

Please remember that the shipping period begins after your order has been dispatched, not when the order is placed.

4. Shipping Rates

We keep our shipping rates simple and transparent.

Standard Insured Shipping: $9.99 for orders under $100.

FREE Insured Shipping: Available worldwide for orders over $100.

Free shipping applies to standard serviceable destinations.

5. Taxes & Duties

For most major destinations, including the United States, United Kingdom, European Union, and other major markets, we use shipping arrangements designed to minimize unexpected customs charges.

Where applicable, duties and taxes may be prepaid or handled through our shipping arrangements.

However, customs regulations and import requirements vary by country and may change without notice. In rare cases, local authorities may impose taxes, duties, handling fees, or other charges outside of our control.

If additional customs charges are required by your local authorities, responsibility for those charges will depend on the destination country and shipping method used.

6. Orders Containing In-Stock & Made-to-Order Products

If your order contains both in-stock and made-to-order products, the order will generally be shipped together once all items are ready.

This means an in-stock product may be held until the made-to-order product has completed production.

If you would like to receive an in-stock model sooner, we recommend placing separate orders.

7. Pre-Orders

Some products may be available for pre-order before their production or release date.

For pre-order products, the estimated shipping or release timeframe will be indicated on the relevant product page whenever possible.

If your order contains a pre-order item together with other products, your order may be held and shipped together once the pre-order item becomes available.

If you would like your available products to ship earlier, please place separate orders.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow approximately 24–48 hours for tracking information to appear or update in the carrier's system.

Tracking updates may occasionally be delayed while a package is in international transit or undergoing customs processing.

9. Shipping Address

Please carefully check your shipping address before completing your order.

Leon Model is not responsible for delays, returns, additional shipping charges, or lost packages caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at official@leonmodel.com.

Once an order has been dispatched, we may not be able to change the delivery address.

10. Damaged Models or Packaging

We take great care to protect your model during transportation. However, international shipping involves multiple carriers and handling points, and occasional damage may still occur.

If your model or its original display box arrives damaged, please contact us at official@leonmodel.com within 48 hours of delivery.

Please provide clear photos of the shipping carton, packaging materials, and the damaged model or original box, together with your order number.

Our team will review the situation and, where appropriate, arrange a replacement, partial refund, full refund, or another suitable solution.

Please keep the original shipping box and packaging materials until the issue has been resolved.

11. Remote Areas & Special Destinations

We strive to ship worldwide, but certain remote regions, military addresses such as APO/FPO, and isolated islands may have limited courier service or longer delivery times.

If you are unsure whether we can deliver to your location, please contact us at official@leonmodel.com before placing your order.

We will do our best to find a suitable shipping solution.

12. Delivery Delays & Exceptional Circumstances

The production and delivery times stated on this page are estimated timeframes and are not guaranteed delivery dates.

Occasionally, an order may take longer due to circumstances outside of our reasonable control, including customs clearance, carrier delays, severe weather, public holidays, transportation disruptions, unexpected production delays, or unusually high order volumes.

If your order is experiencing an unusual delay, please contact us at official@leonmodel.com with your order number and we will investigate the shipment for you.

Need Help?

Have a question about your order, production time, shipping, or tracking?

Our team is happy to help.

Email: official@leonmodel.com

We aim to respond to customer inquiries within 24 hours.

Thank you for choosing Leon Model and for giving us the opportunity to build something worthy of your collection.

Return & Refund Policy

At Leon Model, we stand behind the quality of every diecast masterpiece we ship. As fellow collectors, we want you to be completely satisfied with your addition to your garage.

If something isn't right, we are here to help. Please read our detailed return and refund policy below.

1. 14-Day General Return Policy (Buyer's Remorse)

If you change your mind about a purchase, we accept returns within 14 days of the delivery date. To be eligible for a general return, the item must meet the following collector standards:

• The item must be in the same condition that you received it: unopened, unplayed with, and in its original Mint condition.
• The original factory shrink wrap (if applicable), acrylic display case, and outer carton must be entirely intact and undamaged.

Please note for general returns: Buyers are responsible for the return shipping costs to our Hong Kong warehouse. Once we receive and inspect the item to confirm its mint condition, we will issue a refund for the product price. Original shipping fees (and the actual shipping cost incurred by us for "Free Shipping" orders) are non-refundable.

2. Non-Returnable Items (Custom Modifications)

To provide unique stances, we offer custom modified products. Please note that the following items cannot be returned or exchanged unless they arrive damaged:

• Custom Rolling Stance Models: Any model that has been pre-customized by our technicians (e.g., rolling wheel modifications, lowered suspensions) is considered a custom-made item and is strictly non-refundable for buyer's remorse.
• Clearance or Sale items: All sales are final on discounted merchandise.
• Gift cards: Non-returnable and non-refundable.

3. Arrived Damaged or Wrong Item Sent

While our double-layered bubble wrap and reinforced cartons prevent 99% of transit damage, couriers can sometimes be rough. To protect your rights and expedite any claims, we strongly recommend recording a continuous, unedited unboxing video when you open the package.

If your model, its acrylic case, or the display box arrives damaged, or if you received the wrong item, please follow these steps:

• Contact us at official@leonmodel.com within 24 hours of delivery (based on the courier's official tracking timestamp).
• Include your Order Number in the subject line.
• Attach your unboxing video (highly recommended) and clear photos showing: 1) The damaged model/case, 2) The condition of the outer shipping box, and 3) The shipping label.

Once verified, we will take full responsibility. We will either send you a replacement free of charge, provide replacement parts (e.g., a new acrylic cover), or issue a full refund, depending on inventory availability and your preference.

4. Factory Variances vs. Defects

1:64 scale models are highly detailed micro-engineering pieces, and many parts are hand-assembled at the factory. Therefore, microscopic imperfections are normal.

Minor factory variances such as tiny paint dust, microscopic decal slight misalignments, or very minor tire molding lines are not considered defective items. We do not accept free returns for these minor, industry-standard factory variances. However, missing parts (e.g., a missing spoiler or mirror) are considered true defects and will be fully covered under our Damaged/Defective policy.

5. Order Cancellations

If you need to cancel an order, please email us immediately.

• Before Dispatch: Orders can be cancelled for a full 100% refund as long as they have not yet been processed and packed by our warehouse.
• After Dispatch: Once the tracking number has been generated and the package has left our facility, the order cannot be cancelled. You will need to wait for it to arrive and follow the 14-Day General Return Policy.

6. The Refund Process

If your return is approved and shipped back to us, we will notify you via email once we have received and inspected the returned item. If the item passes our QC inspection (original condition), your refund will be processed immediately.

A credit will automatically be applied to your credit card or original method of payment. Please allow 3 to 7 business days for your bank or credit card company to post the funds to your account.

7. Lost Packages / Return to Sender

If your tracking shows no movement for an extended period, we will open an investigation with the courier. If the package is officially declared lost in transit, we will issue a full refund or a replacement.

Please note: If a package is returned to us by the courier due to an "Insufficient / Incorrect Address" provided by the buyer, or because the buyer failed to pay local import taxes (if applicable), we will refund the order minus the original shipping costs and any return shipping fees charged by the courier.

Contact Us

We are always here to help our fellow collectors. To initiate a return or if you have any questions, please reach out to us at: official@leonmodel.com.